Many requests for service are completed within twenty-four (24) hours from the date the request was received.

If the service cannot be delivered within twenty-four (24) hours from the date the request was received, the assigned department is required to contact the citizen to inform them of the projected date the work can be expected or a projected date a representative will come out to investigate the concern.

If a citizen has not been contacted by the department within the two (2) day time frame, he or she is instructed to contact the Ombudsman's Office again and an investigation as to why no response was given will be conducted.